@InProceedings{EKN99,
author={A. El-Rayes and M. Kwiatkowska and G. Norman},
title={Solving Infinite Stochastic Process Algebra Models Through  Matrix-Geometric Methods},
booktitle={Proc. 7th Process Algebras and Performance Modelling Workshop (PAPM'99)},
editor={J. Hillston and M. Silva},
pages={41--62},
publisher={University of Zaragoza},
year={1999}
}